Giving Day 2025 is for nonprofit organizations based in St Augustine, FL, St John's County, FL OR those nonprofits who are a past or current client of The FOCUS Group. Please take a moment to read through our frequently asked questions below to learn more about Giving Day 2025.
To contact the Giving Day 2025 team, email givingday@thefocusgroup.com.
For platform assistance, contact the Mightycause support team by:
- Clicking on the "?" icon in the right-hand corner of your screen to browse help topics
- Emailing support@mightycause.com
General
What is Giving Day 2025?
When is Giving Day 2025?
What is an online giving event?
How does Giving Day 2025 work?
How do we stay in touch?
What is the John 1:16 Foundation?
Participation
Who can participate?
What are the benefits of participating in Giving Day 2025?
When can I register my organization?
How do I register my organization to participate?
Is there a fee for organizations to participate?
How can our organization be most successful with Giving Day 2025?
Is Giving Day 2025 right for my organization?
Profile and Platform
How do I access my organization dashboard?
I logged into my account but I cannot access the fundraising features. How do I fix this?
How do I customize my organization's profile page?
How do I share my organization's profile page?
Can more than one person claim administrative access to our organization's page?
Can I edit one of my peer-to-peer fundraiser's individual fundraising page?
Why is my organization listed as unverified on Mightycause?
What is Mightycause?
How do I contact Mightycause for platform support?
Donors and Donations
Can my organization give out tangible items and prizes to people who donate to us during Giving Day 2025?
Is there a donation minimum?
What types of donations are accepted?
How much of each donation will go to our organization?
How do I update the donation levels on my organization's donation checkout form?
How can my organization access its donor data?
A donor is requesting a copy of their donation receipt. Where can I find that to send to them?
Why is there a late giving period?
What donations count towards prizes during early and late giving?
What if a donor donates by cash or check to our organization during Giving Day 2025? Can we count those gifts towards our giving day totals?
A donor didn't mean to give to my organization and would like a refund. What do I do?
How and when will my organization receive our donations?
Matches
What is a match or matching gift?
What happens when I enter a matching grant on my organization's page?
How do I set up a match?
How will a donor know if their donation was matched?
How do I close a match?
The totals on my page are off! Why is it showing that I’ve raised more money than I have?
Oh no! I forgot to add my match in time! What do I do?
Does the matching grant I upload for my organization count as a gift towards any prizes?
My matching donor/grantor got an email asking them to pay the matching gift, but they’ve already paid my organization. Why did they receive this email?
Additional Resources
Mightycause has a full library of support articles, video walkthroughs and tools to assist you as you get ready for your Giving Day campaign.
Looking for something more general, or a deep-dive on a perennial topic like how to engage your board, peer-to-peer fundraising, or general nonprofit fundraising? Check out our Resource Library! We've got everything you need to run a great campaign, a full catalog of webinar content, and more!
CONTACT US
Giving Day
Email: givingday@thefocusgroup.com
Mightycause Support
The Mightycause support staff is available to assist you with any questions or issues you may have. If you need help, don’t hesitate to reach out.
Hours: Monday to Friday, 8am – 4pm Central Time
Email: support@mightycause.com